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Tasks pile high, stress starts to show,

choose our BPO,

watch your business grow.

Services

Our Current Service Offered.

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1. Customer Support and Service

Customer support is one of the most commonly outsourced jobs, involving tasks such as handling inquiries, providing technical assistance, and resolving customer issues via phone, email, or live chat.

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2. Sales and Lead Generation

Many businesses outsource sales-related tasks such as lead generation, telemarketing, appointment setting, and sales support to BPO firms to expand their market reach and increase sales efficiency.

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3. Back Office Operations

Back office functions such as data entry, data processing, document management, and administrative support are frequently outsourced to streamline operations and reduce costs.

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4. Virtual Assistant

Transform your day-to-day operations with our BPO-focused Virtual Assistant services. Our professional team is here to provide the support and solutions your business deserves.

Call Center Outsourcing Philippines

Our other category of offshore outsourcing.

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1. IT and Technical Support

Companies often outsource IT support services, including helpdesk support, software troubleshooting, network management, and system administration, to BPO firms with specialized technical expertise.

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2. Content Moderation and Social Media Management

With the rise of online platforms and social media, companies often outsource content moderation, community management, and social media monitoring to BPO firms to maintain brand reputation and engage with customers effectively.

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3. Finance and Accounting Services

Finance and accounting functions such as bookkeeping, accounts payable/receivable, payroll processing, and financial reporting are frequently outsourced to BPO firms to improve accuracy, efficiency, and compliance.

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4. Human Resources Outsourcing:

HR functions such as recruitment, employee onboarding, payroll administration, benefits administration, and employee relations are commonly outsourced to BPO firms to streamline HR processes and focus on core business activities.

serviceoffered
outboundcalls

TIMEZONE IS MONEY.

Check your Time Zone Differences with your Provider​

Negative Points of Same or Overlapping Time Zones
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1. Increased Absenteeism Due to Personal Commitments:

Employees working in the same or overlapping time zones as their clients may have higher rates of absenteeism. This is because they are more likely to attend to personal and family matters during business hours, which coincide with the business hours of their clients. This could lead to reduced workforce availability and could affect the service delivery and project timelines.

2. Health and Well-being Concerns:

The overlap of personal and professional time can also lead to increased stress and potential burnout for employees, as the boundaries between work and personal life blur. This can result in more frequent medical leaves or a decline in overall performance and employee satisfaction, impacting the quality of service provided to the client.

3. Scheduling Difficulties for Shifts Covering 24/7 Services:

Companies requiring round-the-clock service might find it challenging to manage and schedule shifts with a workforce operating in a similar time zone. This could lead to higher operational costs due to the need for shift differentials or additional incentives to cover less desirable hours.

" It's a beautiful Moonrise. It's time to get to work. "

Advantages of Differing Time Zones (e.g., Philippines for UK and North American Clients)
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1. Lower Absenteeism Rates:

As evidenced in the Philippines, the significant time difference with regions like the United Kingdom and North America results in minimal conflict between business and personal hours, leading to remarkably low absenteeism rates (around 1%). This ensures a more consistent and reliable workforce.

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2. 24/7 Service Coverage Becomes More Feasible:

With the time difference, BPO providers in the Philippines can more easily offer 24/7 services without imposing on the typical personal time of their employees. This allows for a seamless operation that can adapt to the client's needs without additional costs for night shifts or weekend coverage.

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3. Enhanced Work-Life Balance for Employees:

The clear distinction between work hours and personal time can contribute to a better work-life balance for employees. This separation helps in maintaining high levels of employee satisfaction and well-being, which translates into better service quality and lower turnover rates.

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4. Operational Efficiency:

The time difference allows for the execution of tasks during the clients' off-hours, meaning work can be completed and ready for review by the start of the next business day in the client's location. This can significantly speed up project timelines and increase overall efficiency.

TIme Zone

To give you an idea of how much it would cost, heres the Calculator for estimate costing.

Many factors defines the costing of the contract. You can get big time discount. Try sending us an inquiry of what kind of services you need for your office. Click the Button below to learn more.

Popular Company that Uses Contact Center in Philippines

List Of Companies That Outsource Call Centers in the Philippines

  1.  AT&T

  2. Verizon

  3. Telstra

  4. Comcast

  5. Vodafone

  6. SoftBank

  7. Telefónica

  8. O2

  9. Microsoft

  10. Amazon

  11. Bank of America

  12. Wells Fargo & Co.

  13. JPMorgan Chase

  14. Citi

  15. HSBC Holdings

  16. Prudential Financial

  17. Principal Financial Group

  18. Capital One

  19. American Express

  20. AXA

  21. Enel Energia

  22. Dominion Energy

  23. Entergy Corporation

  24. LinkedIn

  25. Sodexo

  26. The Wall Street Journal

  27. Wyndham Destinations

  28. Transurban

  29. Procter & Gamble

  30. Pfizer

  1. Zumba Fitness* -Multilingual Customer Support

  2. The Wall Street Journal* -Inbound Customer Retention

  3. Service 800* -Outbound Customer Satisfaction

  4. The Principal Financial Group -Inbound Customer Service

  5. AutoZone* -Inbound Customer Service

  6. Karcher USA* -Inbound Technical Support & Customer Service

  7. Orbit Telecom* -Inbound Customer Service

  8. Scan Health Plans* -Inbound & Outbound Customer Service

  9. Motorola* -Inbound Technical Support

  10. ETrade Financial* -Inbound Customer Service

  11. Globecast/France Telecom* -Inbound Customer Support

  12. Purina/Land O’ Lakes* -Inbound Customer Service

  13. Millfield Mortgage – UK* -Outbound Lead Generation

  14. Husse – Sweden* -Outbound Lead Generation

  15. Lime Australia – AU* -Outbound Sales

  16. Business.com* -Outbound Sales & Lead Generation

  17. Cable & Wireless* -Outbound Sales

  18. Z-Tel Communications* -Outbound Sales

  19. Marsh & McLennan Companies* -Inbound Recall Application

  20. H&R Block* -Inbound Customer Service

  21. Gottschalks Department Stores* -Outbound Promotions

  22. Quotesmith* -Inbound Customer Service

  23. Stamps.com* -Outbound Lead Generation & Sales

  24. Mastercraft Boat Company* -Inbound Customer Service

  25. TV Guide* -Inbound Ordertaking

  26. National Geographic* -Inbound Ordertaking

  27. Ronco* -Inbound Direct Response

  28. Electrolux* -Outbound Lead Generation

  29. Trendwest Resorts* -Outbound Appointment Setting

  30. Bally Total Fitness* -Outbound Lead Generation

  31. Chase Insurance Direct* -Outbound Message Blasting

  32. Datacash* -Inbound Customer Service

  33. Doosan Infracore International* -Inbound Help Desk Support

  34. Elsevier, Inc.* -Outbound Customer Retention

  35. Emirates Airlines* -Inbound Reservations

  36. Farmers Insurance* -B2C Appointment Setting

  37. Guthy-Renker* -Inbound Customer Service

  38. GuidePal Group AB* -B2B Sales

  39. Jimmy Swaggart Ministries* -Inbound Ordertaking

  40. Harte-Hankes Market Intelligence* -B2B Database Enhancement

  41. Jackar Australia* -Inbound Customer Service

  42. Fab.com* -Inbound Customer Support

  43. InventHelp* –Outbound Sales

  44. MapCreatorBV* –B2B Lead Generation, Sales 

  45. McLarens Young International* -Inbound Support

  46. Medichest* -Inbound Customer Service & Ordertaking

  47. MGI Luxury Group SA* -Inbound Customer Service

  48. ADT Alarm (various distributors)* -B2C Lead Generation for Distributors

  49. American Bancard* -B2B Lead Generation

  50. American Express* -B2B Market Research

  51. American Security Products (AMSEC)* -Inbound Technical Support

  52. University of California, Irvine* -B2C Lead Qualification

  53. TomTom* -Inbound

  54. Sprint Nextel* -Inbound Help Line for Select Group

  55. Spire Global* -Appointment Setting

  56. Lime Australia* -B2C Sales

  57. Kidney Foundation of Canada* -B2C Volunteer Recruitment

  58. Kaplan University* -Inbound Technical Support

  59. Journal Broadcast Group* -Inbound Support

  60. Avon S.A.* -Inbound Customer Service

  61. BitDefender* -Inbound Technical Support

  62. BorgWarner, Inc.* -Inbound Technical Support

  63. Cal State Fullerton* -B2C Market Research Service

  64. MindValley* -Inbound Customer Service

  65. Morgan Stanley* -Back Office Account Management

  66. Morgan Stanley – Taxline* -Inbound Tax Line Customer Service

  67. Ogilvy (New Zealand)* -Data Enhancement Project

  68. Petro-Canada* -Customer Service

  69. Capital One* -Consumer Collections

  70. Cardinal Health* -B2B Event Registration

  71. Carrier Mexico* -Inbound Customer Service

  72. Prudential Financial* -Outbound B2C Lead Generation

  73. Sony UK* –Inbound & Ountbound Services

  74. SingTel* -B2B Lead Generation

  75. Reckitt Benkiser* -Account Development

  76. Sak’s Inc.* -Inbound Customer Service

  77. Sephora* -Inbound Customer Service

  78. Globecast World TV* -Inbound Customer Service & Technical Support

  79. gotalk LTD* -Inbound Customer Service

  80. ICICI Bank* -Outbound Collections

  81. Harvard Business Publishing* -Inbound Customer Service & Technical Support

  82. Hitachi Data Systems* -Inbound Technical Support

Philippine Clients
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