Intercoms Global Outsourcing
"Affinity that eases talk
where cultures blend, and solutions walk.
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With Intercoms, discussions flow,
in seamless harmony, business grow."
All About Business Process Outsourcing
Since our founding, Intercoms Global Outsourcing has been known for quality services, exceptional efficiency and the highest level of professionalism. No matter what service you’re looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.
Our team is up for every job, managing projects with the skill and experience our clients have come to expect. Please get in touch to learn more about our team, our company or for details about the services we provide.
Core Values
Functionality You Will Love
01
Excellence
We strive for excellence in everything we do. We are committed to deliver high-quality services and exceed client expectations. We dedicate to continuous improvement, attention to detail, and pursuit of excellence in every aspect of our operations.
03
Innovation
We foster a culture of innovation and creativity to stay ahead of the curve. Innovation is essential for driving growth, staying competitive, and meeting the evolving needs of our clients. We adapt to new technologies, for us to offer cutting-edge solutions that deliver value and drive business success.
02
Integrity
Integrity is the heart of everything we do. We uphold the highest standards of integrity, honesty, and transparency. We commit to ethical business practices, accountability, and reliability in all our interactions and engagements.
04
Customer Centricity
We learn and understand our clients' needs for us to provide exceptional service, and to build strong, long-lasting relationships. We place the needs and satisfaction of our clients at the forefront of our priorities, ensuring that every interaction and solution is tailored to their unique requirements.
Other Countries BPO vs PHILIPPINES
Strength of Filipino People in the World
Why United Kingdom and North America choose to offshore jobs to the Philippines over South Central Asia:
1. Neutral Accent:
The Philippines is known for its neutral accent, making it easier for clients from English-speaking countries like the United Kingdom and North America to communicate effectively with Filipino agents. This contrasts with some countries in South Central Asia where accents might be more challenging to understand, leading to potential miscommunication and inefficiencies.
2. Cultural Affinity:
The Philippines has a strong cultural affinity with Western countries, particularly the United States due to historical ties and a shared appreciation for Western culture. This cultural alignment can facilitate smoother communication, understanding, and collaboration between clients and Filipino workers.
3. English Proficiency:
Filipinos are widely recognized for their high level of English proficiency, with English being one of the official languages of the Philippines. This proficiency extends beyond basic communication skills to include technical and specialized vocabulary, making Filipino workers well-equipped to handle complex tasks and provide excellent customer service to clients from English-speaking regions.
4. Educational System:
The Philippines boasts a robust educational system that emphasizes English language instruction from an early age. Many universities and colleges in the Philippines also offer specialized courses in fields relevant to outsourcing, such as information technology, business process management, and customer service management. This ensures a pool of highly skilled and qualified professionals for clients to choose from.
5. Time Zone Compatibility:
The Philippines is strategically located in a time zone that overlaps with business hours in both the United Kingdom and North America. This allows for real-time communication, collaboration, and support between clients and Filipino teams without significant time differences or disruptions to workflow.
6. Government Support and Stability:
The Philippine government actively promotes the growth of the business process outsourcing (BPO) industry through incentives, infrastructure development, and favorable policies. Additionally, the country has a stable political environment, providing clients with confidence in the long-term sustainability and reliability of their outsourcing partnerships.
7. Cost-Effectiveness:
While cost should not be the sole factor, outsourcing to the Philippines can offer significant cost savings compared to outsourcing to countries in South Central Asia. The Philippines offers competitive labor rates combined with high-quality services, making it an attractive option for clients looking to maximize value without compromising on quality.
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By considering these factors, clients from the United Kingdom and North America may find the Philippines to be a preferred destination for offshoring jobs compared to South Central Asia, ultimately leading to stronger partnerships and mutual success.
"Neutral tones that clients adore,
make brand ties stronger than before.
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With Intercoms, confidence soars,
quick resolves open new doors."
How would you like your customers to be attended?
Have you ever wondered how the location of your BPO service provider directly impacts your operational costs?
With prime city locations boasting high office rent rates, could your choice be inflating your expenses unknowingly?
When considering BPO services, location plays a crucial role in defining the overall cost. Offices situated in prime cities often come with staggering rent rates per square foot, inevitably affecting service rates charged to clients.
The Philippines offers BPO services from locations with considerably more affordable office spaces. This economic advantage allows for competitive pricing without compromising on quality or efficiency. Clients looking for effective, cost-efficient BPO solutions would benefit from exploring the value proposition offered by Philippine-based providers, ensuring high-quality service at a fraction of the cost.
Discover the strategic advantage of partnering with Philippine-based BPO services. Lower operational costs without sacrificing quality can be your key to enhanced efficiency and profitability. Don't let location-driven costs hinder your growth. Explore how our competitively priced, high-quality services can transform your business today.
"Across the seas, we find a way,
to save and thrive, day by day."
Offshoring jobs to the Philippines has helped companies in the United Kingdom and North America address a variety of challenges and achieve several solutions. Here are some common problems and corresponding solutions that have been resolved through offshoring to the Philippines:
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1. Cost Savings:
Problem: High operational costs in the United Kingdom and North America, including labor expenses, office rent, and overheads, were impacting profitability.
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Solution: Offshoring jobs to the Philippines offered significant cost savings due to lower labor costs and reduced overhead expenses, allowing companies to remain competitive and allocate resources more efficiently.
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2. Access to Skilled Talent:
Problem: Limited availability of skilled professionals in specific industries or roles in the United Kingdom and North America was hindering business growth and innovation.
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Solution: Offshoring to the Philippines provided access to a large pool of skilled and educated professionals, particularly in fields such as IT, customer service, finance, and healthcare, enabling companies to fill talent gaps and access specialized expertise.
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3. Scalability and Flexibility:
Problem: Scaling operations to meet fluctuating demand or expanding into new markets was challenging for businesses in the United Kingdom and North America.
Solution: Offshoring jobs to the Philippines offered scalability and flexibility, allowing companies to quickly ramp up or downsize their workforce based on business needs, without the time and cost associated with hiring and training local staff.
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4. Enhanced Operational Efficiency:
Problem: Inefficient or outdated business processes and systems were impacting productivity and performance for companies in the United Kingdom and North America.
Solution: Offshoring to the Philippines enabled companies to streamline operations, leverage advanced technology, and implement best practices for improved efficiency and agility
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5. 24/7 Customer Support:
Problem: Providing round-the-clock customer support to customers in different time zones was challenging for businesses in the United Kingdom and North America.
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Solution: Offshoring customer support and service functions to the Philippines allowed companies to provide 24/7 support, leveraging the time zone advantage and ensuring timely response to customer inquiries and issues.
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6. Regulatory Compliance:
Problem: Compliance with complex regulations and standards, such as data privacy laws and industry-specific regulations, was challenging for companies in the United Kingdom and North America.
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Solution: Offshoring to the Philippines helped companies navigate regulatory requirements more effectively by leveraging the expertise of outsourcing partners with knowledge of local regulations and compliance standards.
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Overall, offshoring jobs to the Philippines has provided companies in the United Kingdom and North America with solutions to various challenges, enabling them to improve efficiency, reduce costs, access skilled talent, and enhance competitiveness in a global marketplace
Philippines Successful Market Reach
